We will ship the order within 1-3 business days after placing it. After that, we depend on PostNL, how quickly they will deliver the shipment. Letterbox post in the Netherlands is delivered between 2 and 5 business days and in Belgium and Germany this takes an average of 5 business days. PostNL delivers letterbox post from Tuesday to Saturday.

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No, the items are not reserved. However, if you are logged in, they will be saved in your favorites list so that you can always find your faves again. When you are not logged in, your favorites will only be stored in your list during your shopping session.

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The order will be shipped within 1-3 business days after placement. After that, we are dependent on PostNL for how quickly they will deliver the shipment. Mailbox post in the Netherlands is delivered within 2 to 5 business days, and in Belgium and Germany, it typically takes about 5 business days.

PostNL delivers mailbox post from Tuesday to Saturday.

Every customer receives a confirmation after placing an order. If you haven't received it, please check your spam folder. Is it not there either? Then contact customer service (klantenservice@bazou.nl) so we can verify if the order was successful. It also sometimes happens that the wrong email address was entered, and we can still send a confirmation through.

Please send an email to customer service (klantenservice@bazou.nl) as soon as possible (otherwise the order may have already been shipped) with the correct address and your order number, so we can update the address.

You can send an email to customer service (klantenservice@bazou.nl) with your order number and a photo of the incorrect or damaged item. We will then resolve this for you.

You can send an email to customer service (klantenservice@bazou.nl) with your order number and a photo of the items. We will then resolve this issue.

At the end of the ordering process, you can enter the code from your gift card. If this doesn't work, please send us a message to customer service (klantenservice@bazou.nl) with a photo of your gift card. We will resolve this for you.

You can enter the discount code at the bottom of your shopping cart.

You can leave a note at step 2 of the ordering process; 'fill in details'. At the bottom, after address details, you will find the area where you can leave an order note.

No, we only ship the packages to home or office addresses. Not to pickup points.

Within the Netherlands, we always ship private orders for free. For Belgium and Germany, we offer free shipping on orders over €50.

• Ideal
• PayPal
• Bancontact
• Pay Later (Klarna)
• Credit Card
• Sofort Banking
• Riverty (Afterpay)

You can return the order within 14 days. Please ensure that the items are unworn and undamaged. We also request that the items be returned in their original packaging.

Keep the return receipt safe until the return shipment has been processed. Note: items from the mega sale cannot be returned.

The return address is:
Bazou returns
Hoogstraat 22a
3011 PP Rotterdam

For more information see

After we have received your return shipment, we aim to process it within 5 working days. Please keep your return receipt (if sent with tracking) until the return has been processed by us.

Sure. But please indicate on the return form which item belongs to which order, so that it is clear for us what we need to process as a return.
 

We will process the order refund through our payment system. Therefore, it shows Mollie and not Bazou.