Our regular products* can be returned within 14 days of receipt.

Return address:

Bazou Returns
Hoogstraat 22A
3011 PP Rotterdam

For your return, we would like to receive the following information so that we can locate your order:

• Order number
• Address details
• Reason for return

We expect that the products are returned with care and well-packaged, so that the jewelry remains intact. Please pay extra attention: earrings can break in a standard envelope, and necklaces should be returned on a card, as received.

You can return your order in 2 ways:

• Return via letterbox mail:

  You can return your order to us via regular letterbox mail (please note: this package is not traceable).

   

• Return via PostNL with track and trace:

  Additionally, you can also choose to send the package with a tracking number. You can create a shipping label at PostNL at your own expense via the following link: make a shipment label

  Here you can choose from 2 options:

  - Does the package fit through a mailbox? If so, choose a mailbox package starting from €4.25.

  - If the package is larger than a letterbox package, you can choose an average-sized package (starting from €6.95).
   

* We categorize all our products on the website as regular products, except for:

• Mega Sale Jewelry
• Flash Sale Jewelry
• Personalized Jewelry

Jewelry from the above categories may therefore not be returned.

All returned packages are at your own risk. We are not liable for lost or damaged packages.

Do you have any other questions? Find the answer among our frequently asked questions or contact us at: klantenservice@bazou.nl.