Exchange / return

If you are not satisfied with a particular product, you may return it within 14 days of receipt, in its original packaging. Please return with an enclosed letter stating:

  • why it does not meet your requirements;
  • -name and address;
  • -order number;
  • -account number.

Return address:
Bazou Returns
High Street 22A
3011 PP Rotterdam

Note: ear studs sometimes break during shipping. These must be packed well, because unfortunately we cannot reimburse broken ear studs.
The return costs are borne by the sender.

If there is something wrong with the product, please contact us at within 7 days and we will fix it.

Liability during shipment
Bazou is not liable if a product does not arrive properly because the buyer has entered the wrong address.

Please note: Items from the Mega Sample Sale cannot be returned. If you do return an item from the Mega Sample Sale, we can send it back at the customer’s expense.